1. About us
This website is operated by Dr. Ruupa Rao.
For the purposes of this Privacy Policy, references to “we,” “us,” “our,” or “Dr. Ruupa Rao” mean the website owner and the relevant team or service providers working on behalf of the website.
Website: https://www.ruuparao.com/
If you have questions regarding this Privacy Policy or your personal information, you may contact us through the contact details provided on our website.
2. Information we may collect
Depending on how you interact with our website, we may collect the following information:
A. Information you provide directly
When you submit a contact form, enquiry form, lead form, registration form, booking request, or other form, we may collect information such as:
- Name
- Email address
- Phone number
- City or location
- Information provided in your enquiry
- Service or program you are interested in
- Any other information you voluntarily provide
Please do not provide unnecessary sensitive or confidential information through general website forms. If you need to share sensitive information relating to a service, please use an appropriate secure communication channel provided by us.
B. Program and purchase information
If you enrol in a digital program, make a purchase, or access an online service, we may collect information necessary to:
- Process and confirm your enrolment
- Provide access to the purchased program or service
- Communicate with you about your purchase
- Provide customer support
- Maintain transaction and business records
Payment information may be processed directly by third-party payment service providers. We generally do not need to store complete payment-card information on our own servers.
C. Automatically collected information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location
- Date and time of visits
- Referring website or source
- Website interaction and usage information
This information may be collected through cookies, analytics tools, advertising technologies, server logs, or similar technologies.
3. How we use your information
We may use personal information for legitimate business and service purposes, including to:
- Respond to enquiries
- Contact you regarding your request
- Schedule or manage appointments
- Provide requested services
- Process program enrolments
- Provide access to digital products or programs
- Provide customer support
- Send important service-related communications
- Improve our website and services
- Understand website usage and performance
- Measure advertising performance
- Prevent fraud, abuse, or security incidents
- Maintain business and transaction records
- Comply with applicable legal obligations
- Communicate relevant information where you have provided appropriate consent
We will use personal information for the purposes described in this Privacy Policy or for other purposes communicated to you at the time information is collected.
4. Advertising and Google Ads
We may use online advertising platforms, including Google Ads, to promote our services and programs.
Advertising and measurement technologies may collect information such as:
- Website visits
- Advertisement interactions
- Conversion events
- Device and browser information
- General website activity
This information may be used to measure advertising effectiveness, understand campaign performance, and improve our advertising.
Where applicable, advertising and tracking technologies will operate subject to the relevant platform’s policies and applicable law.
Google’s advertising policies require advertisers to handle personal information responsibly and prohibit inappropriate sharing or use of personal information.
5. Google Ads lead forms
We may use Google Ads lead forms that allow you to submit information directly through an advertisement without first visiting our website.
If you submit information through a Google Ads lead form, the information you provide may be made available to us so that we can respond to your enquiry.
Google requires advertisers using lead forms to provide a privacy-policy link, and lead-form information may be downloaded, emailed, or transferred to a CRM or other lead-management system depending on the configuration used by the advertiser.
We will use information received through lead forms for the purposes described in this Privacy Policy, including responding to enquiries and providing information about requested services or programs.
6. Cookies and similar technologies
Our website may use cookies and similar technologies. Cookies are small files that may be stored on your device when you visit a website.
We may use cookies for purposes such as:
- Website functionality
- Security
- Remembering preferences
- Understanding website traffic
- Analytics
- Measuring advertising performance
- Improving user experience
Some third-party services integrated with our website may also use cookies or similar technologies.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
7. Analytics
We may use analytics services such as Google Analytics or similar tools to understand how visitors use our website.
Analytics information may include:
- Pages viewed
- Traffic sources
- Device information
- Browser information
- Approximate geographic information
- Interaction events
- Session information
Analytics data is used to understand website performance, improve content, and improve our services and marketing activities.
9. Third-party services and links
Our website may contain links to third-party websites, platforms, payment services, social-media platforms, or other external services.
When you leave our website and use a third-party service, that service’s own privacy policy and terms may apply.
We are not responsible for the privacy practices, security, or content of third-party websites that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
10. Data security
We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include appropriate technical, administrative, and organizational safeguards.
However, no website, online transmission, storage system, or electronic communication can be guaranteed to be completely secure.
You should therefore avoid submitting unnecessary sensitive information through ordinary website forms or unsecured communication channels.
11. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing requested services
- Maintaining business records
- Managing transactions
- Responding to enquiries
- Meeting legal, accounting, tax, regulatory, or dispute-resolution requirements
- Protecting our legal rights
- Maintaining security and preventing fraud
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.
12. Your choices and rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to personal information held about you
- Request correction of inaccurate information
- Request deletion where applicable
- Withdraw consent where consent is the basis for processing
- Request information about how your personal information is being used
- Raise a concern regarding the handling of your personal information
Where processing is based on consent, you may withdraw that consent. The Digital Personal Data Protection Act, 2023 provides for withdrawal of consent and requires consent requests to be presented in clear and plain language.
Some rights may be subject to applicable legal limitations.
To make a privacy-related request, please contact us using the contact information provided on this website.
13. Marketing communications
If you voluntarily provide your contact details and consent to receive communications, we may contact you regarding:
- Services
- Programs
- New resources
- Educational content
- Offers
- Updates
- Events or related information
You may request to stop receiving promotional communications at any time.
Service-related communications necessary to fulfil a request, purchase, booking, or enrolment may still be sent where appropriate.
14. Sensitive information
Because some services offered through this website may relate to personal wellbeing, counselling, coaching, or emotional concerns, users should exercise care when submitting information through general forms.
Please provide only information that is necessary for the specific purpose of the form.
Do not submit highly sensitive personal information through general enquiry forms unless specifically requested through an appropriate secure channel.
15. Children’s privacy
This website is not intended to knowingly collect unnecessary personal information from children.
Where services involve children or teenagers, information should be provided by a parent, guardian, or other person legally authorized to provide it, where applicable.
We do not knowingly request unnecessary personal information from children through general website forms.
16. International data processing
Some service providers used by the website may process or store information on servers located outside India.
Where personal information is processed by third-party service providers, we take reasonable steps to use reputable providers and appropriate safeguards, subject to applicable law.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to website functionality
- Changes to technology
- Changes to legal or regulatory requirements
- Changes to how personal information is collected or used
When we make changes, the updated policy will be published on this page with a revised Effective Date.
We encourage you to review this page periodically.
18. Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Dr. Ruupa Rao
Website: https://www.ruuparao.com/
Email: [email protected]
You may use the contact information available on the website to submit a privacy-related request.
19. Consent
By using this website, submitting information through our forms, requesting information, booking a service, or enrolling in a program, you acknowledge that you have read this Privacy Policy.
Where consent is required by applicable law, we will seek consent in an appropriate manner for the relevant processing activity.
Last updated: 18 August 2026
© 2026 Dr. Ruupa Rao. All rights reserved.